Privacy Notice

1. What information we collect and why

We need your email address to create a profile. When you create a listing or post a job, you also provide information describing your service or need, together with your name, suburb and contact details. You can add optional information such as photos, qualifications and experience — the more complete your profile, the greater the chance of a successful match. Listings and job posts are visible to anyone using Stintz.

We do not publish your exact address. We use your suburb and its coordinates to power area-based search and matching. We do not publish your contact details; we use them to send you notifications about your bookings, quotes and messages, or to contact you directly where necessary.

Messages sent through the app and information shown on your dashboard remain private between the parties involved. When you make or receive a payment, we receive transaction information from our payment provider so that we can release funds and keep accurate records.

2. Who we share your information with

Your public profile is visible to all users, including visitors without a profile. When you post a review, your first name, the first letter of your surname and your suburb are shown.

We only share information with service providers who agree to protect it — for example our payment gateway, which processes card payments in line with PCI Data Security Standards, and our email and hosting providers.

Sometimes we may need to disclose information to a third party if:

• disclosure is reasonably necessary to comply with applicable law, legal process or a government request;
• it is needed to enforce our contracts and policies;
• it protects the security and integrity of the marketplace;
• it protects us, our users or the public from illegal activity; or
• we need to respond to an emergency that in good faith requires disclosure.

Our infrastructure is hosted with providers who have agreed to secure information in line with generally accepted information security practices.

3. Your rights and preferences

You have the right to:

• ask what personal information we hold about you;
• ask what information was sent to our suppliers, service providers and other third parties;
• ask us to update, correct or delete out-of-date or incorrect information;
• unsubscribe from any direct marketing we send you; and
• object to the processing of your personal information.

We will ask you to prove your identity before we process a request. If you have questions or concerns about how we process your personal information, please contact us first at support@stintz.com. If you are unhappy with our response, you may lodge a complaint with the Information Regulator of South Africa.

4. Our details

Wisp Marketplaces (Pty) Ltd trading as Stintz.
Email: support@stintz.com